Stakeholders
%
Reduction in Response Times
%
Increase in Customer Satisfaction
%
Increase in Support Team Efficiency
%
Reduction in Operational Costs
Customer
The end-user and beneficiary of the protection plan. They utilize the product and rely on the warranty for coverage in case of issues.
Administrator
Responsible for providing and managing the protection plan. They support producers, ensure fulfillment of the plan’s obligations and coordinate with other stakeholders to resolve claims.
Producer
This can be a manufacturer, retailer, or dealership responsible for selling the protection plan to the end-user. They ensure that the plan is attractive and meets the needs of the customers.
Part Distributor
Provides the necessary parts for repairing the product. They play a crucial role in ensuring that the parts are available and of the right quality to facilitate quick and effective repairs.
Asset Recovery
Manages the recouping of any value from a product that is beyond repair. They handle the disposal or recycling of non-repairable items in an environmentally friendly manner.
Service Provider
Performs the actual repairs when a product covered by the warranty breaks down. They ensure that the repairs are done professionally and efficiently to satisfy the customer.
Insurer
Underwrites the risk associated with the protection plan. They provide the financial backing necessary to cover the costs of claims and ensure the sustainability of the warranty program.
Discover how AssureSolv can transform your customer experience with smart, proactive solutions.
